FAQs

Standard delivery is free on every order to a UK address. We ship with DHL.

Delivery takes 3–6 working days in total. We prepare your order within 1–2 working days and then hand it to DHL, who deliver it in 2–4 working days. Working days are Monday to Friday, excluding UK bank holidays.

Yes. When your order is dispatched, we email you a tracking link.

No. We deliver to addresses in the United Kingdom only: England, Scotland, Wales and Northern Ireland.

All details are in our Delivery policy.

Yes. You can cancel your order within 14 days from the day the goods are delivered. After telling us, you have a further 14 days to send the goods back. All details are in our Returns & cancellation policy.

Returns are free. A prepared return label is included in every delivery: attach it to the parcel and drop it off with DHL. We charge no restocking fee.

Yes, exchanges are accepted. Email us at kontak@gartenwerks.store and tell us which item you would like instead.

We refund you within 5 working days after your return arrives with us, and always within the 14-day statutory deadline. The refund includes the original standard delivery cost.

Your rights under the Consumer Rights Act 2015 apply. Within 30 days of delivery you can reject an item that is faulty or not as described and get a full refund. After that, you can ask for a repair or replacement; if that does not solve the problem, you can ask for a price reduction or reject the item for a refund. You can make a claim for up to 6 years (5 years in Scotland).

Please email us at kontak@gartenwerks.store with your order number and a short description of the problem.

Yes. All prices are in pounds sterling (GBP) and include VAT. Standard delivery to UK addresses is free.

You can pay with Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay or Shop Pay. The payment methods available for your order are shown at checkout.